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Privacy Policy – Safer Water

Effective Date: Jan 1 2025

Company Name: Safer Water 

ABN: 89414087134 (Pure Life Solutions)

Website: www.saferwater.com


1. Overview

At Safer Water, your privacy is important to us. We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy explains how we collect, use, disclose, and store your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Delivery and installation address
  • Payment details (limited to the extent needed for order processing)
  • Purchase history
  • Details about your water quality concerns or household needs

We may also collect non-identifiable website usage data via cookies or analytics tools.

3. How We Collect Information

We collect information directly from you when:

  • You make an enquiry or purchase via our website
  • You contact us by phone, email, or through social media
  • You book an appointment or subscribe to a filter plan
  • You complete a survey, quiz, or download a brochure

We may also collect information through our authorized sales agents, installation partners, or marketing platforms (e.g., Google, Meta).

4. Why We Collect It

We use your personal information to:

  • Process and deliver your orders
  • Provide installation or support services
  • Respond to your enquiries and provide product recommendations
  • Send you important updates or newsletters (you may opt out anytime)
  • Improve our products and website experience

5. Disclosure to Third Parties

We do not sell or rent your information. However, we may share necessary details with:

  • Our installation partners (to schedule your service)
  • Payment gateways (e.g., Stripe, PayPal)
  • Marketing and CRM service providers (e.g., Meta Ads, Google Ads, Odoo CRM)
  • Government authorities if legally required

All third-party service providers are required to adhere to confidentiality and data security obligations.

6. Data Storage and Security

We store your data securely on cloud-based platforms (including Odoo, Google Workspace, and secure servers). We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, and modification.

7. Accessing or Updating Your Information

You may request access to, or correction of, your personal information by contacting us at:

📧 Email: support@saferwater.com

📞 Phone: +61.0493.266.792

8. Cookies and Website Tracking

Our website uses cookies to enhance your experience. Cookies help us analyse user behaviour, personalise content, and improve website functionality. You can manage cookie preferences through your browser settings.

9. Marketing Preferences

If you subscribe to our updates, we may occasionally send you product news or special offers. You may opt out of these communications at any time by clicking the "unsubscribe" link or contacting us directly.

10. Complaints

If you believe we’ve breached the Australian Privacy Principles, please contact us immediately. We will investigate and respond promptly. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Policy Updates

We may update this policy from time to time. The most recent version will always be available on our website.